Operations Manager

IFG North America, Inc. in Northbrook, IL has an opening for a position of Operations Manager.

Position Description:

The Operations Manager will oversee and streamline the Company’s operational and financial processes and manage day-to-day operations while optimizing financial performance and ensuring compliance.

• Manage daily business operations to ensure efficiency, quality, and cost-effective processes.
• Collaborate cross-functionally to align operational procedures with company goals.
• Develop and implement policies, standards, and procedures to improve workflow and productivity.
• Partner with the finance team to manage budgets, forecasts, and financial planning.
• Monitor financial KPIs and operational performance metrics.
• Conduct variance analysis, cost-benefit analysis, and ROI assessments on operational initiatives.
• Support monthly, quarterly, and annual closing processes and reporting.
• Identify and implement improvements in operational and financial systems.
• Lead cost-reduction initiatives and improve resource allocation across departments.
• Analyze operational risks and implement mitigation strategies.
• Ensure operational and financial compliance with internal policies and external regulations.
• Prepare regular reports and presentations for senior leadership and stakeholders.
• Collaborate with the marketing team to align operational capacity with campaign execution.
• Oversee marketing spend and ensure it aligns with financial goals and budgetary constraints.
• Analyze marketing performance metrics (e.g., CAC, ROI, engagement) to optimize strategy.
• Support go-to-market strategies, product launches, and customer engagement efforts.

• Develop new sales channels and contribute to overall sales strategy.

• Network with doctors and find/coordinate with recruiters to boost sales.
• Manage vendor, client, and service contracts in collaboration with legal and procurement teams.
• Maintain contract databases, monitor renewal dates, and ensure compliance with terms.
• Serve as the liaison between internal teams and external partners regarding contract obligations and performance.
• Work with geographically dispersed and multilingual teams to align global objectives.
• Foster inclusive, culturally sensitive communication practices and facilitate language support if needed.
• Address communication barriers, cultural nuances, and time zone differences in project planning and execution.

Position Requirements:

• Master’s degree in Finance, Business Administration, Operations Management, or related
• 2 years of experience in operations management.
• Strong understanding of financial principles, including budgeting, forecasting, and financial analysis.
• Experience with Project Management, Google Analytics, Facebook Business Manager, Bitrix.
• Must be fluent in Ukrainian and Russian.

This is a full-time position.